Treatment cancellation policy :
We understand that sometimes you need to cancel or reschedule your appointment. In order to be respectful of the needs of other clients and to allow someone else to be seen at that time, if you are unable to attend your appointment please call One Body One Soul directly at least 24 hours prior to your appointment. To cancel an appointment, please call us on 0410 545 837. If you cannot reach us, please leave a detailed message on voicemail.
Cancellation charges are as follows:
- 24 hours or more notice given – no charge
- less than 24 – full appointment fee
We thank you for your co-operation and understanding.
Course cancellation policy:
We understand that sometimes life is unexpected. If you find that you are no longer able to attend one of our courses or workshops there is an impact on others booked in the course and in regards to how the course is run. With this in mind, please notify us immediately on 0410 545 837 and leave a detailed message. The cancellation charges for courses are as follows:
- More than one weeks’ notice – full refund
- Between 3 and 7 days’ notice – Course cost less deposit will be refunded
- Less than 3 days notices (or course has started) – no refund will be provided
We thank you for your co-operation and understanding.